Privacy Policy

Logicare processes personal data in a practical GDPR-focused manner as part of providing a healthcare practice management platform. We aim to apply appropriate contractual, technical, and organizational safeguards without claiming certifications or labels we do not currently hold.

Depending on the context, Logicare may act as a data processor on behalf of healthcare professionals or clinics, and as a data controller for its own account, billing, support, and website administration activities.

The categories of personal data processed through Logicare may include account and identification data, contact details, professional information, billing information, appointment data, communications, device and log data, and patient-related administrative or health-related information entered by healthcare professionals.

• Account data: names, email addresses, phone numbers, role, login details.
• Practice data: clinic information, practitioners, staff access, billing profile, subscription contacts.
• Operational data: appointments, reminders, invoices, payments, exports, logs, and support messages.
• Patient data entered by customers: identity data, contact data, treatment and appointment information, reimbursement data, uploaded documents, and other records needed by the customer's practice.

We process personal data to provide the Service, secure accounts and systems, manage subscriptions, support users, monitor performance, communicate about the product, comply with legal obligations, and improve the reliability of the platform.

When customer users enter patient or practice data into Logicare, we process that information primarily to host, organize, transmit, secure, and make available the functions requested by the customer.

Depending on the processing activity, Logicare relies on one or more of the following legal bases under the GDPR: performance of a contract, compliance with legal obligations, legitimate interests such as platform security and service improvement, and consent where consent is specifically required.

Healthcare professionals and clinics remain responsible for identifying the appropriate legal basis for the patient and practice data they submit to the platform in their role as independent controllers where applicable.

Logicare infrastructure is hosted on Microsoft Azure in Europe, including Luxembourg-based hosting where applicable to our setup. We may also use carefully selected subprocessors or service providers for infrastructure, communications, authentication, analytics, and support.

Where providers process personal data for us, we seek to put appropriate contractual safeguards in place and limit access to what is necessary for the relevant service.

Personal data may be shared with authorized users within the same customer organization and with third-party services activated by the customer, such as CNS, Doctena, Mobminder, payment tools, messaging providers, or other connected systems.

External integrations are controlled in part by third-party providers. Those providers may change their interfaces, availability, or technical requirements, and Logicare cannot guarantee uninterrupted data exchange with them at all times.

We retain personal data for as long as necessary to provide the Service, comply with contractual commitments, resolve disputes, enforce our agreements, and meet legal, tax, accounting, or security obligations.

Retention periods may vary depending on the type of data, the customer relationship, and legal obligations. When data is no longer needed, we delete it, anonymize it, or securely restrict access where appropriate.

Subject to the GDPR and applicable exceptions, data subjects may have rights of access, rectification, deletion, restriction, objection, and data portability.

If Logicare processes data on behalf of a healthcare professional or clinic, requests relating to patient records should generally be directed first to the relevant healthcare professional or clinic. For privacy requests concerning Logicare's own processing, you can contact us directly at contact@logicare.lu.

Logicare applies reasonable technical and organizational measures intended to protect personal data, including access management, authentication controls, logging, backups, and security-focused development and hosting practices.

No online service can guarantee absolute security, but we work to reduce risk and respond appropriately to incidents affecting confidentiality, integrity, or availability.

Our priority is to host and process data within Europe. If a service provider requires a restricted international transfer, we aim to rely on an appropriate legal transfer mechanism under the GDPR, such as standard contractual clauses where relevant.

We may update this Privacy Policy from time to time to reflect product, legal, operational, or security changes. The updated version will be published on this page with a revised date.

For privacy questions or requests, contact Logicare at contact@logicare.lu. You also have the right to lodge a complaint with the competent data protection authority, including in Luxembourg where applicable.