Terms of Service

These Terms apply to the Logicare website, software platform, and related services made available by Logicare to independent practitioners, clinics, and their authorized users.

By creating an account, subscribing to a plan, signing an order form, or using the Service, you agree to these Terms on behalf of yourself or the organization you represent.

Logicare provides software tools for appointment management, patient administration, invoicing, reporting, and integrations with external services. Logicare is not a medical provider, billing authority, or regulatory authority.

The Service may evolve over time. We may update features, interfaces, workflows, and supporting documentation as part of normal product development.

Users must provide accurate account information and keep credentials confidential. Each customer is responsible for managing access rights within its organization, including adding, modifying, and removing authorized users.

You are responsible for all activity carried out through your accounts, except to the extent caused by Logicare's breach of its own security obligations.

• Use strong passwords and protect login credentials.
• Promptly disable access for former staff, contractors, or other users who should no longer access the Service.
• Notify Logicare without undue delay if you suspect unauthorized access or a security incident affecting your account.

Logicare supports healthcare operations, but healthcare professionals and clinics remain solely responsible for the accuracy, completeness, legality, and timeliness of all medical, administrative, identity, prescription, treatment, invoicing, reimbursement, and billing data submitted through the platform.

Customers are responsible for verifying patient information, treatment details, invoice details, CNS-related submissions, and any documents or exports generated with the Service before sending, filing, or relying on them.

You may use the Service only for lawful professional purposes connected to your practice or clinic operations.

• Do not use the Service to infringe patient rights, privacy rights, or third-party intellectual property rights.
• Do not misuse the platform, attempt unauthorized access, interfere with availability, or bypass technical restrictions.
• Do not upload unlawful, fraudulent, defamatory, or malicious content, including malware or code intended to disrupt the Service.

Subscription scope, user limits, billing frequency, and commercial conditions may be defined in the applicable subscription plan, order form, quote, or separate commercial agreement with Logicare.

Pricing is not fixed in these Terms and may change for future subscription periods or renewals, subject to the applicable commercial documents and any notice required by law or contract.

Logicare may connect with third-party services such as CNS, Doctena, Mobminder, payment terminals, payment providers, messaging tools, and similar external systems. Those services are operated by independent third parties outside Logicare's control.

Third-party integrations may fail, change, be delayed, become unavailable, or require configuration changes due to external outages, API changes, authentication issues, contractual restrictions, or regulatory changes. Logicare is not liable for outages, interruptions, delays, data mismatches, or workflow disruptions caused by third-party services or their APIs.

Logicare will use commercially reasonable efforts to keep the Service available and secure, but the Service is provided on an ongoing SaaS basis and may be temporarily unavailable for maintenance, updates, incidents, network issues, or events outside our reasonable control.

We may provide customer support and guidance, but customers remain responsible for operational decisions and regulatory compliance in their own practice.

Logicare implements reasonable technical and organizational measures designed to protect customer data against unauthorized access, loss, misuse, alteration, or disclosure.

Each party must treat the other party's non-public business, technical, and operational information as confidential and use it only as needed for the Service relationship, unless disclosure is required by law or the information is already lawfully public.

Logicare and its licensors retain all rights, title, and interest in the Service, including software, interfaces, design elements, documentation, trademarks, and product improvements.

Customers retain their rights in the data and content they submit to the Service. Logicare receives only the limited rights needed to host, process, secure, back up, and support the Service.

Logicare is responsible for providing the Service with reasonable care under applicable law. However, Logicare does not assume responsibility for clinical decisions, treatment choices, coding choices, reimbursement decisions, or the legal sufficiency of information entered by users.

To the maximum extent permitted by Luxembourg law, Logicare is not liable for indirect damages, loss of profit, loss of business opportunity, loss resulting from customer input errors, or losses caused by third-party providers, internet failures, or force majeure events.

Logicare may suspend or restrict access if necessary to protect the Service, investigate suspected misuse, respond to legal requirements, or address non-payment or security risks.

Either party may terminate the contractual relationship according to the applicable subscription plan, order form, commercial agreement, or mandatory law. Upon termination, access may be disabled and customer data may be deleted or returned according to the applicable agreement, retention obligations, and technical constraints.

These Terms are governed by Luxembourg law. Unless mandatory law requires otherwise, disputes relating to the Service or these Terms are subject to the competent courts of Luxembourg.

For contractual or legal questions, you can contact Logicare at contact@logicare.lu.